Customer Service Officer

Customer Service Officer, Ongoing, Sydney and Gosford

• Salary starting from $75,992 +Super
• Status: Full time, Ongoing role
• Location: Two positions available - one in Sydney CBD and one in Gosford
• Operational role providing onsite (face to face) customer service

About the role:

Deliver high quality customer service providing assistance, information and customer support services to facilitate the effective operation of the team.

Your key responsibilities include:

• Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards
• Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
• Collect and compile information for, and prepare documentation and correspondence in line with quality and organisational requirements, to support information flow and to inform decision making
• Complete routine financial transactions and purchasing services, ensuring compliance with agency standards and procedures
• Provide a range of administrative and support services, including but not limited to records management, routine correspondence, meeting and event coordination, to support the effective operation of the team/unit

Key skills and experience to be successful:

• Delivering multiple customer service activities and services in line with agreed standards, timeframes and milestones, given tight timeframes and the need to maintain accuracy and attention to detail
• You will have demonstrated experience in either Mailroom operations, Fleet management or Facilities management.
• Prioritising tasks and requests for information, in a high-volume working environment with competing priorities, to ensure timeframes are met
• Providing a range of administrative and processing tasks with accuracy and efficiency in a high-volume work environment

If you have any further questions, please contact Nicole Haenggi at nicole.haenggi@customerservice.nsw.gov.au

How to Apply

Your application must include a covering letter and an up-to-date resume that details your knowledge, skills and experience in relation to the above role, demonstrating your capability against the focus capabilities of the role.

Please submit your CV (5 page maximum) with a maximum two page cover letter outlining how your experience meets the focus capabilities of the role.

Salary Grade 3/4, with the base salary for this role starting at $75,992 base plus superannuation

Closing Date: Tuesday 4th October at 10am

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via nicole.turner@customerservice.nsw.gov.au or .