Address
Form of work
SalaryWork for this leading international manufacturer in Customer Service - supporting sales across numerous well-known brands. Assist with the day-to-day sales orders and customer facilitation providing exceptional customer service
The Company
Multinational saftey company leading the markets , a business that prides itself on its high-quality products and service. This fast-paced Customer service team is seeking a bright proactive and committed customer service team member
The Position
To exceed internal and external customer expectations within the boundaries of Customer Service, by taking ownership of enquiries through to completion. To generate sales by recognising sales opportunities, while representing our business in a professional manner and ensuring a positive custom
- Taking high volume Inbound phone calls in fast-paced environment
- Problem-solvingng for customers and identifying opportunities to upsell and cross-sell in line with KPI's
- Accurate and timely entry of quotes and orders
- Conversion of quotes to orders
- Timely response to web chats and email enquiries
- Face-to-facece counter sales
- Effective time management of daily work tasks
- Understanding the importance of company process and compliance guidelines, ensuring compliance
- Strong telephone and administrative skills
- Attention to detail and organisational skills
- A positive outlook and flexible work attitude with a proactive 'can do" approach
- Strong written/verbal communication skills
- Ability to work in a team environment
- SAP experience will be highly regarded
- Multinational organisation
- Modern offices, onsite parking
- $65k + super
- WFH options
