AddressCustomer Service Officer
Studying or recently graduated? Looking to gain entry level experience in Communications & Events?
- Opportunities: two positions available
- Annual Salary Range: $55,439 - $71,194 (plus 25% casual loading)
- Employment Type: Casual
About the opportunity
Based at our newly renovated VFA Head Officer front desk, the Customer Service Officer coordinates and delivers accurate, timely, consistent, and appropriate service to visitors and online queries.
Work with key staff across the Victorian Fisheries Authority, providing administrative support to the VFA Communications & Event teams.
Ideally suited to someone studying or recently graduated, this role gives you entry-level experience in Communications & Events.
About you
You're a highly motivated, creative team-player with excellent communication skills.
We value you for your social media skills and your confidence working with the public, online, on the phone, and face to face.
As the successful applicant you also have skills and/or aptitude for:
- Problem solving
- Digital & technical literacy
- Planning & organising
Your confident customer service skills might've come from any kind of work or life experience, paid or volunteer.. Think retail, food service, helpdesk, call-centres, events, or any work that requires great customer service.
Study in, or towards a communications, events or fisheries/agriculture-related qualification would be well regarded, but is not essential.
We want you to thrive and enjoy being in this role. We will support your professional development with opportunities to do work that is meaningful, interesting and varied.
The hours
Hours will vary between 12- 20 hours per week. Shifts are from 10am-2pm, with flexibility available.
Occasional weekend shifts may be available to assist at public events.
Casual loading & penalty rates are applied in accordance with the VPS Enterprise Agreement 2020.
Essential information is available in the Position Description
How to apply
Include your resume and a brief cover letter
Applications close 11.59pm on Tuesday, 27 September 2022
For a confidential discussion regarding this opportunity, please contact Monique Leane, Director, Fisheries Management on 0408 932 ***
It is an inherent requirement of this position that the employee is ready, willing and able to perform work outside their ordinary place of residence as and when required.
Please note, this position requires the successful employee to provide evidence of up-to-date vaccination against COVID-19 (currently two doses), or valid exemption status. Failure to comply with this condition of employment will impact your eligibility for employment in this position with VFA.
This role requires high levels of integrity and confidentiality. Applicants will be required to complete a security clearance process, including a national police and fisheries agency records check, a driver history check and a declaration of private interests. Applicants will be assessed in accordance with Victoria Police prior offence history guidelines.
