Address
SalaryAbout Us:
Celebrating 80 years in 2020, William Angliss Institute is Australia’s largest specialist centre for foods, tourism, hospitality and events education and training. The Institute operates locally and internationally, delivering short courses and VET in Schools through to Certificate, Diploma, Degree and Masters Programs across its Melbourne, Sydney, Singapore and off-shore campuses and local and off-shore workplaces.
The Institute was named Large Training Provider of the Year at the 2021 Australian Training Awards. With a student-first focus and a commitment to meeting future needs, the Institute prides itself on its passionate and dedicated people who reflect the organisation’s values: personal responsibility, inspiration, empowerment, community and expertise. It prioritises and supports meaningful work, genuine connection, lifelong learning and healthy development, and a safe and inclusive workplace.
What We Offer:
- Short Course Discounts
- Reward and Recognition Programs
- Professional Development
- Café and Restaurants On Campus
About the Role:
The Customer Service Officer will be responsible for providing timely and accurate information to students in relation to their enrolment and administrative requirements of the overall student lifecycle.
- Commencing Salary: $53,470 per annum plus 10.5% super and annual leave loading
- Time Fraction: 1.0 (38 hours per week)
- Position Status: Ongoing
The Ideal Candidate will have:
- Experience in customer service or sales roles
- Ability to communicate effectively and work independently and/or part of team
- Highly developed organisational and administrative skills and proficiency with a variety of software suites and databases including Microsoft Office (Word, Excel, and Outlook).
- Ability to problem solve, work independently or part of a team.
Please view Position Description Here
How to Apply:
Click on the "Apply for this job" link and submit the following:
- A separate document addressing each of the Key Selection Criteria (KSC) below.
- A cover letter
- A current resume
Key Selection Criteria:
Please write a paragraph for each KSC, explaining how you meet the selection criteria, based on your previous work/life experience. Only applicants that address the key selection criteria will be considered for this role.
- Completion of trade certificate or year 12 and demonstrated relevant experience or, equivalent relevant experience.
- Demonstrated ability to provide a high quality customer service outcomes and a willing attitude to adapt to new systems and processes that enhance the customer experience.
- Highly developed interpersonal and excellent customer service skills and the ability to communicate effectively both written and verbally.
- Highly developed organisational and administrative skills and proficiency with a variety of software suites and databases including Microsoft Office (Word, Excel, and Outlook).
- Ability to prioritise tasks and troubleshoot issues, working both independently and as an integral part of a team.
- Demonstrated behaviours that align with the William Angliss Institute Values.
Applications Close: Sunday 2nd October 2022 at 12pm
Further Information:
For enquires regarding this role, please contact Kit Churchill, Information Centre Supervisor, on (03) 9606 2533.
In order to be appointed to the role the successful candidate will be required to provide evidence that they are fully vaccinated or provide a signed and completed Australian Immunisation Register immunisation medical exemption form to confirm that they are an excepted person in accordance with the Victorian Government's COVID-19 Mandatory Vaccination Directions.
William Angliss Institute is a Child Safe organisation and the successful candidate will be required to submit an appropriate Working with Children Check card and National Police Check prior to commencement of employment.
The Institute is fully supportive of the principles of Equal Employment Opportunity. Applications from Aboriginal & Torres Strait Islander peoples, people with disabilities and people from culturally diverse backgrounds are encouraged.
