Address
Form of work
SalaryLooking for a busy role with constant challenge? Are you an amazing problem solver who enjoys a call centre style environment within a small team?
Customer Service Agent (Holiday Rentals) - $60k pa + Super
- Location: Culburra Beach / Callala Bay / Berry
- Applicants must live within a 45 minute drive of Culburra Beach
- You must have minimum 1 years phone based property management, office or call centre experience (retail Customer Service not accepted)
- Fast paced, challenging role
Permanent Role - Full-time
Professional Holiday Homes is a rapidly growing holiday rental management company with over two hundred properties under management on the South Coast of NSW. We are known for the exceptional results we bring our owners and the fantastic experience we provide to our guests.
Due to continuing expansion we are seeking an enthusiastic and highly professional Customer Service Agent to join us at our offices at Culburra Beach / Callala Bay.
We are looking for someone who will be with us long-term and who is keen to take on new challenges and opportunities as the company continues to grow.
For further details on our company please visit www.professionalholidayhomes.com.au
Location: Culburra Beach / Callala Bay / Berry (applicants must live within a 45 minute drive of Culburra Beach).
Hours:
38 hours per week 5 days per week between Monday - Sunday 9am to 6pm. Must be able to work a minimum of one day each weekend.
Salary: $60k pa + Super
Key Tasks:
- Troubleshooting guest issues
- Responding to guest bookings / enquiries via phone or email
- Preparing quotes for guests
- Replying to guest reviews
- Providing improvement feedback to owners
- Answering owner questions
- Updating property online guidebooks
- Processing guest payments
- Scheduling cleaners for quotes
- Organising property repairs
- Other tasks as required
Attributes required:
- Thick skin - able to deal with difficult customers without taking it personally
- Comfortable with technology - able to learn software quickly
- Team Player - works well with others
- Problem solver
- Calm under pressure
- Strong people skills
- Professional
- Excellent written communication skills
- Good with numbers
- Excellent phone manner - friendly, helpful
- Sales skills
- Strong attention to detail
- Customer focussed
- Always looking to improve - responds well to feedback
- Adaptable to change
- Time management skills - efficient & productive
Skills & experience required:
- Minimum 1 year experience of working in a phone based Customer Service role
- Experience with property management, short-term Holiday Rentals or in the travel / tourism industry highly regarded
- Comfortable with technology including MS Office or g-suite
- Drivers license
