We are looking for a Customer Service Officer to join our team in Canning Vale WA.
Your new role
In your new role as Customer Service Officer, your function will be to:
- Answer a high volume of inbound calls and effectively provide resolution, guidance and high-level customer service
- Assist members of the public professionally and empathetically, while maintaining security and privacy requirements
- Ensure accurate and timely creation and processing of applications for customers
- Register and report on issues as required
- Ensure operational procedures are current and accessible
- Identify and resolve internal team operational issues
In order to succeed in this role you must:
- Notable experience within a busy, high-volume call or contact centre
- Have strong attention to detail and take pride in your work, as well as having strong respect for confidentiality and privacy requirements
- Be highly empathetic and resilient, with advanced written and verbal communication skills
- Be tech-savvy and confident navigating between multiple systems at a time, as well as competency with the Microsoft Office suite
If interested, please apply now as we can the interviewing newt week.
Job Type: Casual
Salary: $35.00 per hour
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Are you Covid Vaccinated
- when can you start?
Experience:
- Inbound call centre: 1 year (Preferred)
- Administration: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Licence/Certification:
- Drivers licence (Preferred)
Work Authorisation:
- Australia (Preferred)