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Form of work Casuals
$40.50 per hour + super (rate includes 25% casual loading)
Our Customer Experience Team is at the forefront of the Council's interface with its customers. We have multiple exciting opportunities within team for experienced Customer Service Officers to work as on-call casuals. In this role, you will be responsible for providing high-level customer service to our customers requiring information concerning Council's products and services.
We are looking for someone who is interested in joining a highly competent team with a focus on providing high-quality support and service to its customers through meeting and exceeding their needs. You will be providing support to customers over the phone and in person at the customer service counter. Council's hours of operation are 8:15am to 5:00 pm, Monday to Friday. Your start and finish times will vary in accordance with our business need.
If you are interested, a detailed Position Description is available below and further enquiries about this position should be directed to Claire Kearns - Customer Experience and Information Management Coordinator, 0438 594 910.
The successful applicant will be required to provide a copy of their Covid-19 Vaccination Certificate prior to commencement.
Applications close Monday 3rd April 2023 at 3pm.
Rural City of Wangaratta is a child safe and equal opportunity employer. Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. In addition, applications for positions that work with children must provide referees who can comment on their experience working with children. These roles also require a valid Working with Children Check and all roles require a National Criminal History Check.
When submitting your application, you will need to include:
Your current contact details;
A cover letter to your application. This document is an introduction to your application and will generally include an outline as to why you have applied for the role;
A current resume with a minimum of two current referees;
A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explain how your skills and experience meet that criterion; and
Copies of any relevant qualifications or licence.
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