Customer Service Officer

Location: Ipswich
Type: Temporary
Post Date: Mon Mar 13 22:22:51 2023
Ref: 200012259

Customer Service Officer

Rate of $44.49 + Super
Brand New Offices in Ipswich
Starting April 2023
Monday to Friday 8.00am - 18.00pm (business hours)
Full Training Provided
Apply to Us and Support Local Qld Agency

Our client, a major Qld Government Department is seeking multiple Service Officers to be part of their call centre located in Ipswich CBD.

In this role you will be executing proactive debt collection methods to support their clients in meeting their obligations to commit to payment. More specifically you will offer a high level of customer service by providing accurate and consistent information and/or education to clients. The ability to analyse and interpret relevant legislation and data while exercising sound judgement to make effective decisions and/or recommendations. You will utilise your strong negotiation skills to effectively take appropriate actions to recover outstanding debts.

To apply for this role, first and foremost we want individuals that are willing to learn with a positive attitude, have experience in a challenging and high demand environment, excellent computer literacy, strong communication, and admin skills that allow for the setting up of payment plans and customer validation.

Any experience in Debt Collection would be highly regarded.

In addition, you will need strong negotiation skills, persistence, a resilient personality along with the ability to apply legislation and/ or policy and follow procedure.

Don’t hesitate, this is a great opportunity to gain experience within a government department.

For an immediate interview please forward your resume by clicking the apply tab below or call Kirsty on 0481 773 358

About Us: FINDMEA is a local Qld based agency with National Reach and a passion for what we do. With over 40 years experience we know how to care for our candidates and ensure we see beyond the resume to uncover your true potential.

Negotiation