Address
SalaryCustomer Service Officer - Persolkelly
The Role
This award-winning institution aims to help remember, interpret and understand the experiences of war, and to commemorate the sacrifices of Australians who have died at war.
As a Visitor Services Officer at Australian War Memorial, your responsibilities will include:
- Identifying and assessing visitors' needs and creating trust with visitors through open and interactive communication
- Providing support in managing large group bookings, including school visits
- Assisting with events and ceremonies such as ANZAC Day, Remembrance Day, and the Centenary of Armistice
- Following communication procedures, guidelines, and policies
- Perform light manual handling tasks as part of the Memorial's daily operations
Working within the Visitor Services Team, you will be the first point of contact for the visitors to the Memorial galleries. You will enjoy working as part of a team and have availability to work on weekdays, weekends and public holidays.
Desirable criteria for this role include:
- Excellent communication and presentation skills
- Proven customer service experience or experience as a client service representative
- Availability to attend full-day or half-day shifts, per the roster requirements
- Flexibility to attend last-minute shifts where requested
- Ability to display empathy and active listening in visitor interactions
- Ability to multi-task, prioritise, and manage time effectively
This role offers a great deal of flexibility, as shifts are rostered around your availability provided. Full training is provided onsite by the Australian War Memorial team. This position is great for someone looking for an exciting casual opportunity in a landmark organisation in Canberra.
If you would like to have a confidential discussion about this role, please feel free to reach out to Gareth Foster on quoting reference . If you would like to know more about our business, please visit our website: www.persolkelly.com.au [link removed]
Who are we
At PERSOLKELLY, our passion is - and always has been - putting you first.
We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.
We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
So, it's over to you. If you would like to join our team, please APPLY now.
Applications Closing: 24 June 2022
If you’re interested in this opportunity please click ‘Apply Now’ to complete the required fields, upload your Resume, and agree to our privacy policy. When you click apply now your application will be directed to a Soldier On pathways officer who will contact and assist you through the application process.
The Soldier On Pathways Program provides employment and education services to contemporary veterans and their families, to ensure they are prepared for the transition to the civilian workplace.
Soldier On is a registered charity that is funded to provide support to contemporary veterans and their families. We work one on one with individuals help them identify what they are looking for in their next career. If you are interested in receiving support from
Soldier On being either serving or ex-serving ADF or as a family member, please contact Please note, our services are directed to current serving or ex-serving ADF personnel and their families. Please see our website for more information about Soldier On- . and who we support- .
