Address
Form of work About the Role
As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your Human touch to this customer service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with information about our range of health and other insurance products.
This a Full-Time position based in our Charlestown Branch.
Responsibilities
Perform needs-based selling to customers face to face for HCF health insurance policies with exposure to selling Life and Travel policies
Achieve and exceed sales and service targets
Perform telephone and email sales including business development activities
Provide first contact resolution in all customer interactions
Maintain accurate membership information in accordance with HCF policy and procedure
About you
Demonstrated experience or an aspirational drive to sell to members and provide a great customer experience
Previous experience in a customer service environment
The ability to quickly learn complex computer systems
Ability to work in a team environment
Ability to adapt positively to frequently changing work practices and needs
Have the ability to work six weeks fulltime to participate in comprehensive training
Culture
Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best.
We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.
Benefits
Up to 50% discount on health cover, pet and travel insurance
Organisational wide Recognition & Rewards program
Generous Parental Leave Scheme
Health and Wellbeing Initiatives
Additional time off in the form of a "Family & Friends day"
