AddressYou're a passionate customer service professional looking for the next challenge We are enhancing the financial wellbeing for our customers Together we’re delivering outstanding customer experiences
We have two part time opportunities available supporting 240 Queen Street 25hrs a week / 5hrs a day Monday to Friday. Monday to Friday 9:30 – 2:30pm Or Afternoon Shift: 11 – 4pm on Monday, Tuesday, Wednesday, and Friday and 12 – 5pm Thursday Customer Support Assistant & Customer Service Specialist
See yourself in our team The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically you will: Build a personal connection with customers through meaningful conversations
Work with customers to help them use our in-branch technology and digital banking options Complete Financial Health Checks to assess customers’ financial needs; identify any changes and reviewing customers’ financial position Perform interviews and process applications for personal loans, credit cards and associated products Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement We’re interested in hearing from people who have: A genuine passion for customers and putting their needs first
The ability to have great conversations and confidence to ask challenging questions Problem solving attitude and curiosity in finding the right solutions An open approach to learning new things and goal oriented with the ability to accept feedback for development
What’s Next: Apart of our application process some roles may require you to complete online assessments or digital interviews. We'd encourage you to complete the assessment within 48 hours once you have submitted an application.
Don't wait, apply today! If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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End Date: 29/09/2022
