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Our Cardiac Rhythm Management Integrated Operating Unit offers devices and therapies that treat patients with abnormal heart rhythms and heart failure. It is comprised of four key businesses: Cardiac Pacing Therapies, Defibrillation Solutions, Patient Management, and Procedure Innovations. Together, we will transform the lives of people with cardiac arrhythmias and heart failure.
Medtronic has a permanent position in Sydney for a Customer Care Representative to join our prestigous cardiovascualr Customer Care Team. This is an exciting opportunity to drive our buisness forward and to really make a difference to patients lives. Grow your career with Medtronic today!
A Day in the Life
Reporting directly to the Customer Care Team Leader, this role is to provide remote home monitoring support to patients with implanted Cardiac devices. Coordinate patient care follow up relating to remote home monitoring within internal Medtronic Teams and the patients primary care physician, nurse and clinic.
Responsibilities may include the following and other duties may be assigned:
- Provide phone-based technical support and troubleshooting relating to patients heart monitors.
- Coordinate and manage a high volume of patients remote care incl: scheduling, educating, coordinate and action medical remote checks, onboarding and consenting patients to the service.
- Assinging patients over the phone with setting up home monitors as well as the app-based version of the monitor.
- Coordinate and schedule patient MRI device checks using internal systems
- Manage customers on-boarding onto the monitoring service, coordination of clinics
- Take ownership of assigned weekly/daily tasks and audits and perform at regular intervals
- Manage marketing collateral stock levels and post to patients and reps
- Participate in projects to streamline service processes
- Several jurisdictions across Australia have established mandatory requirements for healthcare workers and others working in health care settings to be vaccinated with at least two doses of a COVID-19 vaccine. To be eligible to apply and be considered for this role, Medtronic Australasia requires candidates to meet the conditions of the relevant and current Government directions (including Public Health Orders). The successful candidate will be required to provide evidence of vaccination before an appointment.
- Minimum 5 years relevant experience in customer service and technical support
In our 5th Tenet of our Mission, we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success.
We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:
- Range of on-demand online health and wellness training resources, apps, videos, and communities
- We invest in professional training and development for employees at all levels.
- Our Employee Resource Groups (ERG)- foster awareness and inclusion in the workplace.
- Various insurance benefits include life and disability, salary continuances, salary sacrifice and KiwiSaver.
- We have generous employee referral programs, corporate discount programs, leave benefits, and more!
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health, and extend Life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
Medtronic has been servicing Australia and New Zealand since 1973. We are a Best Place to Work in Australia and certified as a Great Place to Work in Australia and New Zealand. LinkedIn named Medtronic as a top company in Australia in 2021. The AFR has also recognized Medtronic on their' Most Innovative Companies List' in 2019 and 2020. Learn more about working at Medtronic: https://www.medtronic.com/au-en/about/careers.html
At Medtronic, we have an ongoing commitment to fostering a culture of inclusion, diversity, and equality. Therefore, we encourage candidates from all backgrounds to apply, regardless of their culture, religion, identity, ability, or race.
We are committed to achieving a diverse workforce and strongly encourage applications from our Aboriginal, Torres Strait Islander and Māori people.
Should applicants need assistance during the application process for accessibility reasons, we will accommodate this upon request.
Additional Information
- Posting Date: Nov 24, 2022
- Travel: No
