Industrial
Job type
Full Time
Contact
0485 873 798
Bryan.chung@venditoconsulting.com.au
Location
Sydney
Salary
60k/year - 70k/year
Reference
-
A position has opened up to be a part of one of the global leading manufacturers in Home Appliances as they are looking for a Customer Service Representative to join their team
The Position
- Competitive salary package.
- Diagnosing and Troubleshooting customer enquiries on product issues.
- Having a clear understanding on parts, part numbers and how they correlate with certain products & issues.
- Escalating complex issues to respective technicians and management
- Following up and following through with enquiries until the problem has been resolved.
- Offer excellent customer service and support.
- Ensure that customer enquiries are resolved in a timely and efficient manner.
- Prior experience in customer service/customer care from within the home appliance industry.
- The ability to clearly communicate troubleshooting solutions to customers before escalate issues.
- Technically and mechanically minded
- A strong team player who is willing to grow collaboratively within the company
- Detail-orientated and capable of multitasking in a fast-paced environment
You’ll be coming on board a globally recognized company within the home appliance space. Whilst playing an integral part in their ongoing success and continuous growth, you’ll also be working within a tight-knit and highly motivated environment that ensures their staff are always taken care of. You will have the confidence knowing you are backed by a global company with on-going support, training and resources from an intelligent and influential leadership team to maintain a long-term career journey.