You are a people person that enjoys problem solving
We are a team that is passionate about helping our customers.
Together we’ll be responding to customer enquiries from 10:00am – 6:45pm Monday to Friday
We’re on the lookout for Customer Service Representatives within our Direct Lending business (who we call Consumer Service Specialists) who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us!
As a Consumer Service Specialist, you’ll take inbound calls to build and maintain positive relationships with our existing customers by resolving and identifying their lending enquiries through quality conversations.
Hours and Training:
Our team operates from 8am until 7pm Monday to Friday, and 8am until 2pm on Saturdays.
The shifts we have available are Monday to Friday
Shift times will be Monday, Tuesday & Friday 10am until 18.45pm and Wednesday & Thursday 10am until 17.45pm. Future monthly start and finish times may change based on changing customer needs.
All new starters will be supported with four weeks of mandatory, full time training in the office (9:00am – 5:00pm Monday to Friday), commencing Monday 21st November.
The first 12 weeks will be based in the office, and once signed off from the business there is the ability to work from home. There will be fortnightly hub days which are on a Thursday when you are working from home.
Do work that matters
You’ll spend time speaking with customers, asking specific questions and learning about their financial situation in order to identify their needs. Your strong customer service skills will enable you to build and maintain a positive relationship with customers by resolving and identifying how to maximise customer lending needs aligned with responsible lending, and ensuring customers are banking as effectively as possible.
See yourself in our team
The Direct Lending business brings together all Home Loan and Consumer Lending activity across Retail Banking Services (RBS). This area is critical to the development of a seamless multi-channel operation giving customers access to an optimised lending experience based on how they wish to interact with RBS, whether over the phone, online, or via video.
Work from home with us
These positions have been designed so you can successfully perform your role in the comfort of your own home AND the office, as we work towards a hybrid work from home model at CBA. All you need is a designated private work area and a fast and stable connection to the internet. You’ll also need to live in an area with adequate mobile coverage or have a home phone line installed - leave the rest to us!
When you're not at home you'll be required to be in office at our Redfern office.
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through
to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 06/10/2022