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Form of work
Salary A Customer Services Representative is a vital link with our customer base and with other internal departments
within the company. Primary responsibilities are to manage orders and sales forecasts processing into the
company’s SAP system. You will be responsible for ensuring that strong relationships are built and maintained
with our customers by offering a ‘world class’ level of customer service through generating reports and providing
detailed information to customers and internal staff.
Perform the invoicing of clients and assist with Accounts Receivable and Accounts Payable, order entry,
stock control and inventory monitoring.
• Deal with customer enquiries via phone, email and general correspondence, including but not limited to
product information and availability, advice on product types and features, progress of customer purchase
orders and warranty requests
• Provide written quotes in line with Pelican pricing and quotes policy.
• Conduct customer service requests including “Track and Trace”, “Proof of Delivery” and “Controlled
Returns”
• Monitor Stock levels and customer demand and alert the Production Manager if there are perceived
insufficient stock levels or a trend towards insufficient stock levels
• Administer the exporting of goods to international customers including but not limited to booking of freight
forwarder, preparation and review of custom documentation and liaising with customer with regards to this.
• Provide sales support for the National Sales Team.
• Promote add-on sales opportunities with customers wherever possible
• Calculate and communicate domestic freight charges for all customers by area, as necessary.
• Performs special projects and additional duties as requested by management from time to time.
• Maintain office records, document and perform such clerical tasks as filing, posting, tabulating and sorting
of documents.
• Assist the accountant with the Finance function and with CSR overflow.
• Prepare and maintain reports for management.
• Perform other duties as and when required.
Demonstrably strong business and finance administration experience as well as Internal customer service
experience.
• Basic accounting skills with a high degree of accuracy.
• Aptitude for minor technical information and issues.• Must demonstrate a premium-level dedication towards red-carpet customer service, and a drive towards
ensuring the customers feel special at all times wherever possible.
• Prompt, punctual, well-presented and respectful of peers & management.
• A demonstrable understanding and participation in the teamwork ethic.
• Prepared to assist in overflow work from other colleagues’ positions – to assist other team members in the
pursuit of the company’s overall objectives wherever necessary.
• Must have effective written, verbal and presentation skills.
• Excellent computer skills essential – Microsoft Office (specifically MS Word and especially MS Excel).
Additional SAP experience is an advantage.
• Ability to maintain a high level of confidentiality, attention to detail and a sense of urgency as required.
• Some sales support experience is desirable, but not mandatory.
• Must be able to interact effectively and cooperatively with employees at all levels.
• Must be flexible with work schedules and be available to work occasionally on evenings and weekends if
necessary, with or without advanced notice.
• Must be able to operate in a fast-paced organisation and handle multiple projects simultaneously.
