AddressMammoth is a world-leading equipment and power system solutions provider with global offices in Australia, New Zealand, Canada, Mexico, and Argentina. We offer a broad range of innovative bespoke and universal solutions to the mining, transport, rail, industrial, agriculture and marine industries globally.
About the role:
- Respond to issues and questions from customers and from within the internal sales teams
- Prepare quotes and orders
- Provide post-sale support (delivery status, returns, exchanges and the like)
- Offer tier 1 technical assistance (you will be surrounded by a team of experts for those questions you don’t have the answer to)
Our newly created team will be required to provide the coverage for our customers around the country. Allocated shift patterns are listed below:
- Shift 1: 6:30am – 2:30pm
- Shift 2: 11am - 7pm
Coverage for Non-National Public Holidays may also be required and we have a rotating on-call roster to provide weekend coverage for our customers.
What experience should you have?
- At least three years of customer service experience (ideally working in a comparable industry)
- Exposure to enterprise software (ERP or CRM. Our ERP is EXO)
- A reasonable level of comfort with senior buyers and engineers
We live by our ‘Stronger with Mammoth' Core Values of Innovation, Collaboration, Communication, Inclusion, Passion, Sustainability and Zero Harm. If our values resonate with you, please send through an updated copy of your CV in to us today.
For any general enquiries, you are welcome to call our Human Resources / Careers Team on (08) 6555 6*** or send us an email to: *******@mammothequip.com.au
If interested, please ensure you identify both the Role and Position Identification number (i.e. MAM230) when applying on-line.
