About Us
Mulgrave Dental Group is located in South East Melbourne , 8 minutes drive from Chadstone Shopping Centre. We are a private dental clinic offering a range of cosmetic and general dentistry services including dental implants.
About the Role
Our practice is expanding to meet the needs of our existing and future patients. In light of this, we have decided to introduce a new role for a Customer Service Representative to manage patient queries and assist them with making appointments. This role would suit an applicant with a hospitality background or a Dental Assistant/Dental Receptionist returning to workforce after a break. The successful applicant could look to progress to a Treatment Co-Ordinator role as the next step within the practice.
Your duties would involve but not be limited to:
- Maintaining a positive, empathetic, and professional attitude toward patients at all times.
- Responding promptly to patient inquiries.
- Communicating with patients through various channels.
- Knowing our services inside and out so that you can answer questions.
- Processing appointments, new incoming patient forms, applications, and requests.
- Keeping records of patient interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure patient satisfaction and provide professional patient and customer support.
About You
As an integral part of our team we are looking for:
- Proficiency in Microsoft Office applications.
- Demonstrated ability to adapt to change - willingness to learn new procedures and processes
- Confidence when dealing with objections or uncertainty
- Superior time management skills
- Experienced in using customer relationship management software.
- Previous experience in dental assisting / dental reception would be an advantage but is not essential.
Why Join Us?
Our team members enjoy:
- Personal and professional development
- Support/mentorship from Senior Team members
- Continuous education opportunities
- Career progression within the group
- Positive team culture
How to apply
If you feel that this is the next step in your career, please apply now via SEEK attaching a brief cover letter and your up to date resume.
We look forward to hearing from you!