Date Posted
Category
Salary
Job type
Work model
Level
Location
Unfortunately, this job posting is expired. Please click here to view related job postings.
Company

Mulgrave Dental GroupSee more

addressAddressMelbourne, VIC
type Form of workFull time
salary SalaryGenerous salary package - subject to experience.
CategoryCustomer Service

Job description

About Us 

Mulgrave Dental Group is located in South East Melbourne , 8 minutes drive from Chadstone Shopping Centre. We are a private dental clinic offering a range of cosmetic and general dentistry services including dental implants. 

About the Role

Our practice is expanding to meet the needs of our existing and future patients. In light of this, we have decided to introduce a new role for a Customer Service Representative to manage patient queries and assist them with making appointments. This role would suit an applicant with a hospitality background or a Dental Assistant/Dental Receptionist returning to workforce after a break. The successful applicant could look to progress to a Treatment Co-Ordinator role as the next step within the practice.

Your duties would involve but not be limited to: 

  • Maintaining a positive, empathetic, and professional attitude toward patients at all times.
  • Responding promptly to patient inquiries.
  • Communicating with patients through various channels.
  • Knowing our services inside and out so that you can answer questions.
  • Processing appointments, new incoming patient forms, applications, and requests.
  • Keeping records of patient interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure patient satisfaction and provide professional patient and customer support.

About You 

As an integral part of our team we are looking for: 

  • Proficiency in Microsoft Office applications.
  • Demonstrated ability to adapt to change - willingness to learn new procedures and processes 
  • Confidence when dealing with objections or uncertainty 
  • Superior time management skills 
  • Experienced in using customer relationship management software.
  • Previous experience in dental assisting / dental reception would be an advantage but is not essential.

Why Join Us?

Our team members enjoy: 

  • Personal and professional development 
  • Support/mentorship from Senior Team members 
  • Continuous education opportunities
  • Career progression within the group 
  • Positive team culture 

How to apply

If you feel that this is the next step in your career, please apply now via SEEK attaching a brief cover letter and your up to date resume. 

We look forward to hearing from you! 

 

Refer code: 287674. Mulgrave Dental Group - The previous day - 2022-09-24 22:58

Mulgrave Dental Group

Melbourne, VIC
Jobs feed

Electrical Engineer - ERA

Rio Tinto

Jabiru, NT

Permanent

English language teacher in Southbank, VIC

Global Lt

South Melbourne, VIC

Permanent

Swimming Teacher

Cjr Swimming School

Melbourne, VIC

$25.00-37.00 per hour

Home Support Worker

Regal Care

Windsor, VIC

$34.04-39.10 per hour

Manager - Group Enterprise Risk

Qbe Insurance

Sydney, NSW

Permanent

Domestic Cleaner

Regal Care

Sandringham, VIC

$31.39-32.29 per hour

Care Manager

Brc Recruitment

Victor Harbor, SA

$110,000-118,000 per year

Marketing Manager - Home Building Company

Austcorp

Melbourne, VIC

Permanent

Intern - Marketing Associate

Servicenow

Melbourne, VIC

Training

Share jobs with friends

Related jobs

Customer Service Representative - Dental

Overnight Customer Service Representative - Viva Energy Retail St Kilda

Coles Group

Permanent

St Kilda, VIC

just now - seen

Customer Service Representative - Mandarin speaking - Temp role

Robert Half

$33.00-36.00 per hour

Melbourne, VIC

just now - seen

Customer Service Representative - Viva Energy Retail Tootgarook

Coles Group

Permanent

Tootgarook, VIC

58 minutes ago - seen

Customer Service Representative - Reservoir

Commonwealth Bank Of Australia

Permanent

Reservoir, VIC

an hour ago - seen

Customer Service Representative - Viva Energy Retail Moorooduc

Coles Group

Permanent

Moorooduc, VIC

an hour ago - seen

Customer Service Representative - Viva Energy Retail Essendon

Coles Group

Permanent

Essendon North, VIC

3 hours ago - seen

Customer Service Representative

Veritas Recruitment

Temporary

Scoresby, VIC

7 hours ago - seen

Customer Service Representative

Purple Playground

Sunshine, VIC

3 days ago - seen

Customer Service Representative

Blastone International

Derrimut, VIC

3 days ago - seen

Customer Service Representative

1300 Temp Fence

Derrimut, VIC

3 days ago - seen

Support Centre Representative

Atlamgroup

Hallam, VIC

4 days ago - seen

Customer Service Representative / Dispatch Coordinator

Compumenn

$55,000 - $65,000 a year

Port Melbourne, VIC

4 days ago - seen

Customer Service Representative - Viva Energy Retail Moorooduc

Coles Express

Moorooduc, VIC

4 days ago - seen

Customer Service Representative - Viva Energy Retail Tootgarook

Coles Express

Tootgarook, VIC

4 days ago - seen

Customer Service Representative Trades

Atlamgroup

Hastings, VIC

4 days ago - seen

Customer Service and Administration Representative

Bradnams Windows And Doors

Dandenong, VIC

4 days ago - seen