Customer Service Representative

You are a hard worker who’s driven to make a difference for our customer
We are a diverse and inclusive team
Together we can create brilliant customer experiences
Do Work that Matters
As a Customer Service Representative within our contact centre you’ll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:
Concierge and welcome calls
Missed payments and early-intervention collections
Simple Customer Service enquiries
See Yourself in our Team
We currently have part- time positions (25 hours per week) available. There are multiple schedules available (please note you must stick to your allocated schedule):
Monday - Friday, 3pm - 8pm
Monday - Friday 8am - 1pm
Tuesday - Saturday 3pm - 8pm
Tuesday - Saturday 8am - 1pm
This is a hybrid position giving you the flexibility to work from home and the office.
We’re Interested in hearing from people who
Genuinely care about the experience of customers
Have excellent communication skills
Have the ability to navigate new technology and computer systems
Are naturally curious, resilient, empathetic and adaptable
Have aspirations to grow their career with us
Hours and training
We have multiple start dates throughout the year. To be considered for this role you must have the following availability:
Available to work your allocated shift (25 hours per week)
Available to work from the Sydney Eveleigh office, once a fortnight. Outside of this, we’ll do our best to accommodate your work preferences & availability.
Training will commence with all new starters undergoing mandatory training for the first 4 weeks, Monday to Friday 9am - 2pm . Please note, we cannot provide any time off during the training period.
Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you’ll have the opportunity to learn new skills, and progress in your career.
If this sounds like the role for you then we would love to hear from you. Apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 08/02/2024