AddressReference Number
43162
Position Title
Customer Service Representative
Employment Type
Permanent Full Time
Entity
Central Support
Location
Customer Service Centre
Enterprise agreement
Admin/Clerical - Level 3
Roles Available
2
Hours per fortnight
76
Position Summary
- Permanent full time position with QLD's largest NFP
- Brand new office in Caboolture. Centre hours 8:00am – 6:00pm Monday to Friday
- 5 Weeks On-boarding training to ensure your success
Blue Care’s Customer Service Centre is undergoing an exciting period of growth. Recently relocated to a brand new office and a new telephony system, we are looking for a proactive, customer focused representative with a can do attitude to join our team. Joining our team, you will be given the opportunity to help design and shape the way we operate as we look to help customers navigate the aged care industry.
About the role
As our Customer Service Representative, you will assist new and existingcustomers to understand suitable funded care options and/or alternate options where required supported by the use of Blue Care customer service centre policies and processes. A typical day in the role will see you:
- Receive inbound calls from new and existing customers, stakeholders including and not limited to; General public, families, Social workers, general \practitioners, hospitals, funding providers
- Actively listening customers, stakeholders, seeking to understand their individual needs for funding service availability
- Effectively concierge callers to the correct Bluecare/Uniting Care business stream
- Navigate through multiple systems whilst maintaining customer engagement on the phone
- Contributes to a team culture that is balanced across people, customer and performance
What you will bring to the role.
- Proven customer service experience as demonstrated in your ability to understand complex customer enquiries and manage customer expectations within set policies and processes.
- Demonstrated customer and stakeholder engagement skills.
- Proven ability to be a committed and reliable team player and the ability to work independently.
- Experienced working in a fast paced and changing environment whilst achieving individual and business objective.
- Communication - An engaging communication style including active listening with proven ability to determine your customers’ needs
- High level of attention to detail and accurate data entry skills, while working in a fast-paced, structured environment
- Previous experience in Aged Care is highly regarded.
Supporting you to support others
We’ve been caring for Queenslander’s for over 65 years. Whether we’re on the road, in people’s homes or in our centres, everything our dedicated team of more than 8,000 people do is built on enabling independence, choice and freedom. We’re proudly not-for-profit and offer you:
- Salary Packaging / Meal entertainment card – everyday savings program through Access pay” Salary packaging allows employees to pay for benefits and living expenses from pre-tax income saving employees on income tax.
- Private health Insurance
- Bupa 4%
- Medibank Private 7%
- Employee assistance, health & wellness programs
- Values-based culture & rewards and recognition
- Ongoing learning & development
Ready to work together?
Our application process takes less than 15 minutes – Click the ‘APPLY’ button below to be taken to our online application process and upload your resume and cover letter.
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.
Through our values UnitingCare are proud of our teams diversity, we believe in the strength of a diverse and inclusive workforce to help us achieve the best outcomes for the communities in which we operate and serve. We highly encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.
Please Note: To ensure the health and safety of our people, and the clients, residents, patients and people we serve at Uniting Care Queensland, all staff are required to comply with statutory and Government requirements, such as public health directions, and Uniting Care's vaccination policy requirements, with respect to COVID-19 vaccinations. The successful applicant must be able to meet Uniting Care's mandate of receiving all recommended doses of approved Covid-19 vaccines (including boosters) approved by the Therapeutic Goods Administration and the provision of Covid-19 Certificate before commencing employment.
Contact Person
Robert Bostock
Contact Number
0455307112
Alternate Contact Person
Julie Mason
Alternate Contact Number
0428529808
Closing Date
18/09/2022
