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Form of work This is an expression of interest for the Bankwest Contact Centre team. If you are interested and are wanting to learn more, please sign up and we will reach out to you within the next 2 weeks to discuss.
See yourself in the team:
On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take. Our Contact Centre is a customer centric environment, we are always there for our customers when they need us the most.
Your responsibilities:
Be the warm and engaging voice of the business that our customers hear when they call in
Contribute to the teams vision and values whilst adding value to every customers enquiry and interaction
Receive inbound calls from customers, offering resolution of the query at first point
Provide customers with information relating to their products, services and transactional information
Be aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of business
Hours and Training
This is a part time position with hours spanning across 7 days a week, from Monday - Sunday, 7am - 10pm. We can work within your availability!
To be considered for this role you will have:
Availability to work a minimum of 24 hours per week, split over as many shifts that suit you.
We’ll do our best to accommodate your work preferences & availability.
We offer 4 - 6 weeks of training.
Are you big on work/life balance? We are too, we offer Hybrid working, a mixture of working from Home and office work
We're interested in hearing from people who have:
Customer service skills
Strong computer skills and ability to multitask
Ability to work in a high paced environment and revels in change and feedback to improve performance
Risk Mindset – All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risks
Are you up for the challenge? We have an extensive development pathway for our people who put in the hard work and align with our values. If you think you are our next Customer Service superstar and want to learn more, please apply!
Please note - you must be located within a reasonable distance to travel into our Perth hoffice location.
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 08/04/2023
