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SalaryCover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!
As the world begins to travel again, we want to make sure we're delivering an exceptional service for our customers, and we want you to be part of that journey.
So, what's the job?
When customers are about to set off on their travel journey, our Customer Service team is ready to assist. By caring about the person on the other end of the phone, the team deliver great service and thoughtful, thorough results. All with positivity, empathy and fairness. They think (and work) fast. And when they see an opportunity to go the extra mile, they take it. In this role…
- You'll manage customer enquiries related to policy coverage and claims
- You'll build rapport and strong relationships with customers
- You'll resolve customer complaints within relevant framework
- You'll meet call quality and quantity KPI's
- You'll contribute to driving a customer-first culture
We are looking for future team members who are passionate about providing a great customer experience and want to grow their career in insurance. We can teach you everything you need to know about insurance…just bring your customer service experience!
- You'll have strong written and verbal communication skills
- You'll bring previous customer service or sales experience, working to targets or KPI's
- You'll have the ability to assess information quickly and ask questions when required
- You'll have a passion for travel and solving customer problems
- You'll be available to work a rotating roster Monday-Saturday between 7:00 AM and 7:00 PM AEST
We value optimism, caring, togetherness, reliability and determination.
We have more than 1500 employees worldwide: we're a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.
Job flexibility. If you've got the skills, we've got the role. We are a hybrid-first company and you can work part time, full time or even a condensed working week!
Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business!
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.
Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, COVID leave (to get vaccinated and for when you're sick), volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us. We'll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships…so start planning for your next trip today!
Apply today and let's go to great places together!
The health and safety of our employees and customers is our number one priority. This means that all of our employees must be fully vaccinated against COVID-19, or provide a medical exemption. If you have any questions about this requirement, please reach out to our Talent Acquisition team who will be happy to speak with you.
