AddressAbout us
Established in 2012, Pinnacle Drinks exclusively partners with winemakers, growers, brewers and distillers to deliver some of the world's leading brands across the wine, beer and spirit categories.
Customer Service Representative – Wine Services
We are seeking a Customer Service Representative – Wine Services reporting directly to our Customer Service Manager.
Some key responsibilities of the role include:
- Liaising with customers to ensure their wine(s) progress to bottling as scheduled within the specified quality criteria
- Being the first point of contact for customers requesting assistance from Wine Services and being knowledgeable regarding how to best assist the customer with their enquiry
- Meeting with customers and hosting them on-site during wine sign-off activities
- Liaising with other departments to ensure the customer has an excellent experience in their contact with Vinpac
- Provide reports to customers within established time frames
- Undertake administrative and clerical duties specific to the role which assists the operating functions of the laboratory, tankfarm and winemaking departments
Qualifications, work experience and technical requirements:
- Ability to work in a team environment
- Previous experience in Cellar role or lab experience
- Excellent organisational and time management skills
- Experience in a customer service environment
- High level of literacy and numeracy skills
- Excellent communication skills (written & verbal)
- Ability to work across teams
- Excellent interpersonal/communication skills
- Strong customer focus/service attitude
How will you be rewarded?
- Everyday Rewards Card which gives you access to exclusive employee discounts across Woolworths, BIG W and Endeavour Group brands (BWS, Dan Murphy’s, etc) as well as discounts at our ALH Venues
- Training and development - we pride ourselves in helping you realise your potential and give you the opportunity to be innovative
- An exciting career - as our business grows, so do the opportunities for our people!
- Headspace days - no meetings company wide
Grow with Endeavour Group
Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy’s, ALH Hotels and Pinnacle Drinks. We are focused on growing and transforming our businesses to meet the changing needs of customers and we’re driven by a culture that puts our customers and team first.
As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation. At Endeavour Group we value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.
We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future – for our customers and for each other.
We’d love to hear from You
If you meet a number of the requirements, but not all, we encourage you to submit your application.
You can learn more about working with us on LinkedIn or via www.wowcareers.com.au/endeavour #EDG #EGL
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
