Customer Service Specialists

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid ways of working – enabling employees to maintain a balance of working both in the office and remote, supporting the needs of the both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

Customer Service Specialists | Brisbane, Adelaide

Leverage your exemplary customer service skills
Be trusted to do what's right
Supported by leaders who’ll bring out the best in you

Looking for a role that allows you to take deep ownership of your work?

As a Customer Service Specialist, you will be responsible for delivering product & service options to customers and achieve the service and retention goals.

You'll be responsible for:
Delivering excellence in customer contact to ensure positive customer outcomes are achieved through sales and service
Following processes and applying customer sales and service techniques to achieve sales, service and quality targets
Managing a portfolio of inbound and outbound sales and service calls and correspondence within set service level agreements
Ensuring new business and sales initiatives are understood and delivered to customers

Important to your success:
Demonstrated experience in a customer-service focused role
Ability to build effective relationships internally and externally with customers and stakeholders
Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands
Excellent verbal and written communication skills

What's on offer?

Future-proof your career by developing skills to unlock career opportunities you didn't think possible. This role maybe the next step towards a higher leadership position.
When you grow, we grow – that's why no-one will get in your way of how far, wide, or high you want to push your career.
A fun, positive & supportive team environment; we work together to achieve great results.
An excellent opportunity to develop professionally and be mentored.

About us
At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. We support flexibility so please discuss your needs with us during the process.

Let's care for tomorrow. For a career with plenty of room to grow. Care to join us? www.allianz.com.au/careers

Job Level:
Entry Level

Location:
Brisbane, QLD, AU, 4000
Adelaide, SA, AU, 5000

Available until:
30/06/2023

Area of Expertise:
Customer Services & Claims

Unit:
Allianz Australia

Employing Entity:
ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type:
Full-Time

Remote Job:
Hybrid working

Employment Type:
Permanent

ID:
27925

Customer service