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Salary- Supervise a team of customer service professionals
- International Freight Forwarder
- Great team culture, friendly environment
You are a natural team player and customer service professional. You think creatively about how to solve problems and are thorough in all aspects of administration and compliance. You build great relationships with both internal and external stakeholders. If this sounds like you then we’d love to chat.
About our client:
Our client is an International freight forwarding company who provides a global air and sea freight services. They pride themselves on providing excellent customer service and ensuring a friendly work environment for all staff.
Key responsibilities:
Reporting to the Customer service Manager you will be responsible for supervising a team of customer service professionals to deliver outstanding customer service to clients.
Responsibilities include:
- Support and supervise a team of customer service professionals
- Manage and deliver excellent customer service to a portfolio of clients
- Ensure the team utilise CargoWise effectively
- Deliver performance management and support staff to achieve optimum performance
- Supervise and make recommendations regarding team structure
- Effectively manage complex customer service matters escalated by the team
- Build effective relationship with internal and external stakeholders
Skills and experience:
- Minimum 3 years' customer service experience within the Freight Forwarding industry
- Demonstrated experience managing complex customer service issues
- CargoWise 1 experience
- Excellent verbal and written communications skills
- Import and export sea and air operations experience
- Ability to liaise effectively with clients, suppliers, agents, staff and Management
On offer:
- Attractive remuneration package
- Onsite parking in Milperra
- Opportunity to work with a great team
- Supportive team culture
To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Peter Lambropoulos 0456 393 574, quoting Ref No 914757.
Recruit19 is a specialist recruiter to the Supply Chain, Shipping, Freight Forwarding, IT, Real Estate and Construction industries.
www.recruit19.com.au
Job Type: Full-time
Salary: $80,000.00 per year
