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Robert Half are proud to be partnering with our client, a proudly Australian owned furniture company who are seeking a Customer Service Team Leader to join their team. If you are keen to join a successful, continuously growing business, with ample opportunity for professional development, then this is the role for you.
The Role
To be successful in this role, you must be able to handle working in a high-pressure environment and be adaptable to the day-to-day running's of the business. With an organisation that continues to expand year after year, our client is seeking a highly motivated, customer focused Customer Service Team Leader to join their team to assist with the following:
- Manage a small team of Customer Service Representatives
- Handling incoming phone and email enquiries from customers
- Placing orders for customers
- Resolving customer complaints and handling any recalls
- Updating and maintaining customer records
- Providing ETA and shipping support
- Ad-hoc administrative duties
Your Profile
You have demonstrated Customer Service experience, with keen problem-solving skills and the ability to effectively communicate with a wide range of stakeholders and customers.
Key selection criteria include:
- Strong Customer Service experience
- Experience in leading a small team
- Excellent communication skills
- Strong problem solving skills
- Solid understanding of Microsoft Office Suite
- Strong computer literacy and data entry skills
- Experience with warranties, claims, or insurance highly advantageous
- Understanding of logistics and freight management beneficial
Apply Today
If you would like to learn more about this opportunity, please call Hollie on (03) 9239 8***
Learn more about our Mount Waverley recruitment services:
South East Melbourne's leading recruitment agency | Robert Half®
Job Reference No: 06830-0012818300HT
By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.
