AddressJoin our DHL Express Family and be a part of the most international company in the world! We operate in more than 220 countries and have been pioneering international express shipping since 1969.
We have an exciting opportunity for a Customer Service/Reception Agent to join our Operations Team located in Netley!
WHAT WILL MY JOB LOOK LIKE?- Providing exceptional service to our customers while working at the reception desk at our depot
- Upselling and customising shipment package options for visiting customers
- Carrying out security inspections on shipments & retrieving parcels from the warehouse for customers
- Contacting our valued customers by phone and email to ensure any delays/errors are resolved quickly (eg. updating any incorrect delivery labels)
- Communicating with our DHL colleagues from across the globe to assist with shipment inquiries
- This is a full time position, working 38 hours per week from Monday to Saturday on a short shift roster, please see below:
- Mon: 2pm - 6pm
- Tues: 9:30am - 6:00pm
- Wed - Fri: 10:00am - 6:00pm
- Sat: 8:30am - 12:30pm (reception day)
- Customer Service experience
- Professional demeanor and personal presentation
- A focus on teamwork & great communication skills
- Reliability and a can-do attitude
- Sound computer knowledge
- Physical fitness – ability to walk, climb, reach overhead, squat, bend, kneel and crouch repeatedly
- Named the No. 1 World's Best Workplace™ 2022 by Great Place to Work and Fortune Magazine!
- Health and well-being subsidy promoting healthy living ($200 per year)
- Yearly travel allowance encouraging work/life balance ($500 for international travel & $200 for domestic travel)
- Monthly site breakfast/lunch for all teams and locations across Australia!
- EAP for employees, your friends and family
- Long service awards, recognition events and monetary prizes
- Paid parental leave (continuation of superannuation payments)
- Inclusive culture comprising of employee-led diversity groups
- Great opportunities for growth and development across all functions
- Certified by Work180 [link removed]as an equal opportunity employer
So what are you waiting for? Apply for your new career now!
CONNECTING PEOPLE. IMPROVING LIVES.
