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Salary- Challenge yourself to focus on exceptional service delivery for our clients
- Take an opportunity to work, grow and diversify your career
- Permanent Part Time position based at The Brisbane Airport
Our customers come first. We’re constantly challenging ourselves to reimagine our customer experience and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.
As the Customer Services Agent-Qantas Club, you will be responsible for providing an excellent level of customer service to both internal and external clients. Particular areas of focus include the Service Desk, Editing, Crewing, Baggage Services and/or Qantas Club and Lounge areas at The Brisbane Airport. You will ensure the effective delivery of service and movement at the airport, ultimately fostering an exceptional and individual Qantas experience.
You’ll have:
- Experience in the Qantas Club/Lounge environment.
- Previous face to face customer contact experience.
- Ability to develop positive relationships with Qantas premium customers and interface directly with them to manage their requirements throughout their Qantas Lounge and Airport experience.
- Knowledge of the airlines product and Loyalty programs including Qantas Club, Chairman’s Lounge and Frequent Flyer Program
- Superior verbal and written communication skills.
- Excellent time management and organisational skills.
- Exceptional computer skills.
- Ability to work as part of a team.
- Strong work ethic and display initiative.
- Excellent standard of personal presentation and grooming.
- Comprehensive knowledge of protocol and confidentiality.
- Ability to work a 7-day rotational roster.
- Experience with QUBE check-in and reservation systems would be advantageous.
If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
- We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and additional purchased leave options.
- We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
- We’ll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.
Please note: Under the Qantas Group COVID-19 Vaccination Policy all Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence of Vaccination by uploading your Digital Vaccination Certificate to Workday (our HR information system).
If you’re ready for a culture that will challenge and excite you, submit your application.
Applications close: Sunday 11th December 2022
