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SalaryCustomer Solutions Consultant | Regis Aged Care | Head Office
- National “for purpose” Aged Care company
- Permanent part-time & full-time opportunities
- Regis Head Office, Armadale, Victoria
Are you looking for a diverse and engaging role to utilise both your customer service and administration skills? This entry level position will support you to develop a range of skills as you deliver outstanding customer service as the first point of contact for Regis Aged Care.
Our Benefits & Culture
Regis is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome all staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.
You will be given a thorough orientation and comprehensive on boarding plan complimented with ongoing training and support to ensure you get the most out of your role and utilise your skillset.
Aged Care is in a transformative period and as a leading Aged Care provider Regis offer scope and opportunities to develop your skills and progress throughout the company.
As a Regis employee, benefits you'll be able to take advantage of include:
- Discounts and benefits through Maxxia Rewards at selected retail outlets, department stores, attractions, travel, cinemas, restaurants and more.
- Discounted private health insurance, gym memberships, technology items from JB Hi-Fi and more.
- A number of employee wellness platforms including EAP and free annual Influenza vaccination.
- Vehicle financing through salary packaging, novated leasing and super contributions.
- Appreciation programs and events such as employee of the moment, wall of thanks, national awards of excellence and team events.
About the role
We are currently looking for vibrant Customer Solutions Consultants to join our dynamic Advice Team at our Regis Head Office in Armadale. The Customer Solution Consultant is often the first point of contact for customers and is responsible for the provision of expert advice about Regis Aged Care services. As part of the Advice team you will have the opportunity to work with potential customers over the phone creating a positive customer experience and connecting them to the next stage of their Regis Aged Care journey. You will proactively collaborate as a team player to convert enquiries into leads across Regis Aged Care services. Choose from a range of shifts to suit your availability and create the work life balance you are looking for. An exciting opportunity to join a rapidly growing company and contribute to building Regis' reputation as a leading provider of aged care services.
How you'll make an impact
- Communicate effectively with customers and their families over the phone to create a positive customer experience
- Listen compassionately to customers and stakeholders to understand their requirements and guide them to a solution
- Demonstrate empathy whilst listening to and recording complaints
- Provide information and advice whilst generating leads across Regis Aged Care services
- Utilise the Regis Advice systems to send out information to customers, set up tours at our Aged Care homes and track potential customer leads
- Apply your administrative skills to provide timely follow up to referrals and feedback to continuously improve on Regis Aged Care services
- Use both Regis and government portals to action referrals whilst providing clear communication to our Regis Aged Care homes
- Collaborate effectively as an Advice team member contributing to monthly KPI's and driving continuous improvement throughout the Advice team
- Exceptional customer service Experience working with electronic information systems
- Clear communication and listening skills
- Collaborative team member
- Persuasive Speaking Skills
- Good Time Management
- Adaptable and flexible approach to problem solving
- Ability to demonstrate empathy and compassion
- Solutions focused and adaptable approach to problem solving
- Passion for supporting customers and internal stakeholders
- Experience in the Aged Care or Disability sector would be an advantage but not essential
If this sounds like the ideal role for you and you have the skills and experience we're looking for, we'd love to hear from you. Apply today.
Employment with Regis is subject to satisfactory background checks which include Professional References, NDIS Worker Screening Clearance, current year flu and full COVID-19 vaccinations (3-doses) and booster.
