We are seeking a positive, customer centric individual to join our inclusive Downer Defence Contact Centre, located in Enoggera!
Why work for Downer:
- Competitive salary & excellent company benefits
- Great team, supportive culture and full training will be provided
- Flexibility to work from home, hybrid model
- Free-onsite parking available
- Ongoing training and career development opportunities - Downer creates an environment which realises the potential of our people
- Zero Harm, safe working environment
What you'll be working on:
Due to some recent internal movements, we are searching for a committed and flexible Contact Centre Consultant to join our close-knit team, located at our Base Services Support Centre (Contact Centre), in Enoggera. You will be required to provide customer service support to our internal and external stakeholders, across the Defence EMOS Contract in the delivery of Base Services.
Reporting to the Base Services Support Centre Team Leader, your key responsibilities will include:
- Initial assessment of scope of request or call and raising new work and service orders
- Raising docket related purchase orders for trades
- Add notes to service requests such as when trades are on site or have completed jobs
- Support and contribute to our commitment to continuous quality improvement
To be considered for this role, you will have some experience either in a Contact Centre, Customer Service or Administration role. We are looking for positive and proactive professionals to compliment the team. Other skills and experience we require include:
- A customer centric approach
- Ability to learn and navigate multiple systems
- An eye for detail
- A positive attitude, self-motivated, you strive to achieve results and embrace feedback
- Computer literacy with some experience in MS Office suite
Who are we:
Downer Group employs approximately 50,000 people across more than 300 sites, primarily in Australia and New Zealand. Downer designs, builds and sustains assets, infrastructure and facilities and we are the leading provider of integrated services.
Downer Defence is the lead contractor providing Estate Maintenance and Operation Services (EMOS) for the Department of Defence in Queensland and Southern New South Wales. As lead contractor within the region we deliver a suite of services to support Defence capability.
Our aim is to create a workplace where people are respected and encouraged to fulfil their potential. We embrace all employee difference and foster a culture that supports diversity and inclusion.
Advertised: 01 Dec 2022 E. Australia Standard Time
Applications close: 22 Dec 2022 E. Australia Standard Time