AddressOur Mission
Chewzie's purpose is to partner with hospitality businesses and change the way we order and pay for food and drink, for good.
We provide pubs, clubs, restaurants, cafes, and bars with the tools they need to build beautiful online menus and accept customer orders without any upfront costs and ensuring any changes to existing operations are seamless.
Our Culture
We describe the Chewzie culture as a cocktail of professionalism, fun, high energy, positivity, and an absolute commitment to our customers and partners.
Our team all work hard, but they also genuinely enjoy their roles and because of the type of work we all do, there are plenty of opportunities for us to enjoy the social nature of the industry we love.
The Role
As a Customer Success Account Manager, you will be responsible for the overall success of our customers. Managing a portfolio of venues you'll proactively develop relationships, focusing heavily on identifying revenue growth and retention opportunities, while providing exceptional customer service and being a customer advocate.
Responsibilities include but are not limited to:
- Liaising with customers and establishing trusted and strategic customer relationships to help drive the continued value of our products and services
- You will monitor the health of your portfolio, identify and mitigate churn risk
- Educate customers and their teams on how to get the best out of Chewzie
- Provide critical insights to the product and SLT team members as a means to improve our developing platform as well as advocating for customer needs
- Building strong relationships over the phone as well as travelling to Brisbane, Gold Coast, Sunshine Coast and surrounding areas to regularly visit your portfolio of venues
- Maintain customer health and introduce new, valuable features as they become relevant on the customer journey.
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting them
- Prepare necessary documentation or visuals for customers to demonstrate the performance of campaigns and ultimately support their ability to succeed with Chewzie
- You will function as a voice of the customer and provide feedback on how our solutions can better serve our customers
You must have a valid Australian driver's license.
Who We're Looking For
- A motivated and customer-obsessed professional, dedicated to achieving positive outcomes
- Applicants with a background in hospitality and/or experience working with POS software
- If you're a confident communicator who can advocate for our brand and our clients - we want to hear from you!
- As you'll be working closely with our clients on-site and over the phone, you will be confident speaking in a corporate environment with B2B stakeholders, highly organised and adaptable. You'll be supported by a team of experts within the business and get the chance to collaborate with our technical team and sales team when required.
- A big part of this role is the ability to drive change and lead change management within a venue in how they, and their customers, operate. You'll be fearless when navigating potential barriers to new process adoption or client pushback to get achieve great outcomes and ensure our clients love their partnership!
- A high standard of presentation and a personable, social and enthusiastic personality will be key to your success.
- Importantly, strong organisation and time management skills (this is a fast-paced team within our busy company!) will be key, as will both the ability to follow processes and think on your feet!
About the Benefits
In return for your skills and expertise, Chewzie offers a highly attractive salary and a generous car allowance negotiable on skills and experience.
This is your chance to join a fast-growing organisation in the exciting tech industry, with plenty of career progression on the cards.
You'll have the opportunity to join a small (but quickly growing) and supportive team and really make the role your own. Learn from a diverse range of colleagues led by established and successful leaders who celebrate your wins!
So, what are you waiting for? Be bold! This is your opportunity to make your mark; and a fantastic opportunity for you to grow your skills!
Candidates will be considered upon application - Apply Now!
"Chewzie is an Equal Opportunity Employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds"
