AddressThis is a Customer Success Intern role with one of the leading companies in AU right now 🔥 -- Hatch -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the 🚀 takes off.
More About the Role at Hatch 🧐🧐
Managing our inbound support channels, including email and live chat, through the work week. - You will operate within agreed service levels to ensure our customers have a great experience! This is critical to a new business - that when customers trust us with their time, we support them to achieve successful outcomes. - Owning our [help centre](https://support.hatch.team/en/); including organising it into a sensible structure, ensuring all relevant help content is covered, creating and updating help content, and finding the right moments in our user journey to point users towards it. - Improving our support and Customer Success processes, to ensure that we are evolving these alongside the in-product experience.
🚨🚨 If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile.
Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Hatch.
✅ Applying here is the first step in the hiring process for this role at Hatch.
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
