Customer Success Lead (It Portfolio Change And Adoption)

Join an established change management delivery practice and inspire us with your thorough knowledge and expertise working with best practice change management methodologies, your exceptional skills in stakeholder management and your ability to navigate complex organisations.The Customer Success Lead is responsible for the implementation of the Customer SuccessChange and Adoption framework across a portfolio of IT products and services within the University’s Digital Technology Solutions team. This includes:Leading the planning and implementation of Change and Adoption approaches aligned to the Customer Success Framework (PROSCI)Providing expert advice, including project change resourcing recommendations, to support the delivery and Adoption of new digital solutions, upgrades and enhancementsLeading a small change team using a strong coaching approach and providing quality assurance of change deliverables Driving continuous improvement and change capability uplift within the operational areaThis is a full time, permanent position and will be located at the Callaghan Campus (Awabakal and Worimi land). About our UniversityThe University of Newcastle stands…
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