AddressCity: Cairns
Job area: Sales
Job field: Sales
Seniority Level: Mid-Senior level
Date: Mar 10, 2023
HRS AS A COMPANY
HRS is reinventing the way businesses and governments work, stay and pay in today’s dynamic global marketplace. HRS’ advanced platform technology is extending its reach beyond hospitality to meetings, office space management, payment efficiency and crisis recovery.
Beyond cost savings in the global post-pandemic economy, HRS clients gain from an unrivaled focus on essential aspects including safety, security and satisfaction.
HRS is also recognized for its award-winning Green Stay Initiative, technology that helps corporate hotel programs achieve their NetZero targets, and its groundbreaking Crew & Passengers Solution, which leverages automation to elevate experiences for air and rail operations.
Founded in 1972, HRS works with 35 percent of the global Fortune 500, as well as the world’s leading hotel chains, regional hospitality groups and payment providers.
BUSINESS UNIT
With a strategic roadmap our global sales organization is able to ensure the highest level of consulting, delivery and operational excellence. Furthermore, the kind of top level standards is ensured by applying the global standard methodologies and data-driven quarterly business reviews (QBR) with the clients.
POSITION
We are looking for a home-based Customer Success Manager (m/f/d) in Cairns - Far North Queensland, who manages relationships with our government customers and our hotel partners in the Northern region of QLD. The role reports to the Government Sales and Operations Lead, Australia, and works alongside the South East QLD Account Executive, and provides operational support to the Supplier Solutions team.
CHALLENGE
Daily, excellent operations and support for our hotel partners
Support and management of inbound support requests from our Northern region hotel partners related to government customers and general administration
Advise and train hotel partners on HRS systems and applications and promptly attend to all hotel support requests
Responsibility to plan, implement and execute strategies and initiatives with hotel partners. The position is considered as an important interface between the requirements and needs of our government customers and hotel partners.
Develop a trusted advisor relationship with key accounts, stakeholders and executive sponsors across multiple disciplines within your customer base
Ensure the timely and successful delivery of HRS solutions according to customer needs and objectives
Manage projects for new customer implementations and oversee the operational running of accounts on a day to day basis
Manage and lead negotiations with local accounts and find new ways to support customers' travel processes and increase share of wallet
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Liaise between the customer and internal teams
Work closely with international colleagues to ensure international roll outs of customers
Maintain a high level of product portfolio knowledge and the benefits for customers as well as other relevant information such as market trends, strategy, competitors, pricing.
Optimization of existing, strategic partnerships and forecasting of the partners' booking and revenue development
FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH...
A commercial education, preferably in the travel industry, or a degree in Business Administration and/or several years consulting or proven account management experience, preferably building customer relationships and technical knowledge within B2B industries
Experience in a relevant area of solution selling (B2B a plus)
A commercially driven personality who is also data minded, with strong analytical acumen
Excellent verbal and written communication skills, including the ability to deliver presentations to executive level audiences
Very strong analytics, i.e. able to analyze complex data and to draw relevant conclusions
Accustomed to using CRM systems Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Strong stakeholder management skills
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent listening, negotiation and presentation skills
Desirable to have a strong hotel network, understanding both the connectivity and the hotel distribution landscape
Familiarity with relevant travel industry software, including Microsoft Office and Microsoft Dynamics
A knack for providing creative solutions that address the hotel partner's and customer’s needs
Excellent negotiation and stakeholder management skills to support cross-functional success in delivering results
Hands-on experience managing an initiative from start to finish
The innate drive to do things better. Strong problem-solving skills, creativity to develop new possibilities and processes, always ready to discover new opportunities
Structured and independent way of working, paired with a high degree of initiative and responsibility
Fluency in English
PERSPECTIVE
Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.
Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.
LOCATION, MOBILITY, INCENTIVE
The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.
#LI-RD1 #LI-Remote
Req ID: 15722
Job Segment: Travel Industry, Consulting, CRM, Travel, Customer Service, Technology
