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SalaryWhen you join Verizon
Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.
What you'll be doing...
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.
As a SaaS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant. Our Verizon Connect Customer Care is phone and email based, requiring excellent verbal and written communication skills. As a Verizon Connect Customer Care Representative, you will ensure our customers' success through the delivery of our Tier 2 support functions.
- Answering customer questions about Verizon Connect products and services.
- Researching or escalating cases needing additional attention to reach resolution.
- Arranging device installs and/or service visits with Vendors on the customers behalf.
- Helping customers solve problems using Verizon Connect solutions.
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
What we're looking for...
The ideal candidate will thrive in a dynamic, busy environment - you should be efficient and effective at solving problems, and able to respond promptly to customers. We expect you to have a positive andfriendly manner and be able to work with other departments to resolve issues for customer success and satisfaction.
You'll need to have:
- Bachelor's degree or one or more years of work experience.
- One or more years customer service experience.
- Willingness to work shifts Monday to Friday between 8am and 6pm AEST schedule (shifts) based on the needs of the business.
- Good verbal and written communication skills.
- Good soft skills (Salesforce, G-Suite, andmultiple internal tools).
- Ability to delight our customers.
- Experience in auto-electrical installations/GPS tracking.
- Knowledge of assimilating technical concepts and new technology.
- Good problem-solving skills; gathering and analysing information efficiently and effectively.
- Ability to understand and manage customers andbuild rapport.
- Ability to prioritise effectively within tight schedules and a fast-paced environment.
- Knowledge of follow-through and attention to detail.
Diversity & Inclusion
We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our page to learn more.
COVID-19 Vaccination Requirement
Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.
