AddressOur Tweed / Byron team has an exciting opportunity available for an organised, efficient and dedicated Customer Support Coordinator in our Pest Management Business.
Your extraordinary skills will be used for the day-to-day phone based management of our business customers. We are looking for an individual with a minimum of 2 years telesales experience, demonstrated skills in B2B and residential sales development and above all an appreciation for excellent customer service.
The key responsibilities for this position include:
- Effective management and resolution of all customer enquiries in a timely manner, with a focus on client retention
- Protect existing portfolio by identifying opportunities to re-sign and upgrade existing contracts
- Effective scheduling through planning and time management of the operations team.
- The promotion of new products and services to our customer base
- Create quality sales leads for the field based sales team
- Liaise with other departments to ensure customer enquiries are resolved in a timely manner
The ideal candidate will possess:
- Prior experience in Sales, Account Management and Customer Service role
- Highly developed negotiation skills to ensure contractual obligations are met
- An ability to overcome client and manage customer objections
- A confident and professional telephone manner
- Highly effective time management skills
- Intermediate computer and systems skills
- Outstanding communication and telephone skills
The safety and wellbeing of our colleagues, our customers and our communities are priorities for us, and given that most of our roles are customer facing roles, we insist on full vaccination by all our colleagues against COVID-19 by 1 January 2022.
As the first point of contact for our customers, your exceptional customer service and account management skills will be integral to ensuring our clients satisfaction.
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
If you're the Customer Service Superstar we're looking for, and you're looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.
