AddressSidekicker is growing, and we are looking for Customer Support professionals to join our workforce. Sidekicker is a job marketplace, and agency unlike any other, you decide when, and where you work, all controlled through an industry leading application.
We are on the hunt for experienced and energetic candidates for a range of Customer Service positions. We're looking for Sidekicks to work in busy Contact Centre teams both on-site and remote!
Responsibilities may include:
- High-volume inbound and outbound calling
- Troubleshooting client issues over the phone, triaging issues/queries internally
- Working autonomously in a fast-paced environment
- Customer care and servicing (phone-based or customer facing)
Qualifications:
- 1+ years experience with Customer Support, call centre, phone sales, business development, account management roles
- Strong written and verbal communication
- Energetic and empathetic
- Experience using online phone tools, CRM, ERP systems (e.g. Salesforce, Zendesk etc)
- Previous experience working towards KPIs/SLAs
- A customer-centric approach to problem solving
