Customer Support Officer

Why TSA?

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

At TSA, not only are we customer inspired, but we are also about making you feel valued and appreciated. Here are a few work perks we have put in place to help motivate our team:

• You can chose to work a 9 or 10 day fortnight*
• Work from home after first day
• Gain a Cert III in Business, fully paid, completed during work hours
• Internal career progression
• 5 weeks of full paid training
• Choose your pay day through the wagestream app!

• Applicable post 3 month review

You describe yourself as – someone who can talk to people from all walks of life and have a genuine desire to help people. No call centre experience needed.

What will a normal day look like?

You will engage customers, build rapport and provide outstanding customer service solutions.You will also be required to:

• Navigate through multiple systems whilst maintaining customer engagement on the phone
• Answer incoming calls from Telstra customers
• Confidently handle technology faults, complaints and trouble-shooting issues

About you;

You can commit to full time hours and work a 5 day week Monday - Friday between the hours 9am - 9pm - No weekends!

You are within reasonable distance to the Brisbane CBD

Are able to commit to coming in office for day 1

This role is subject to a police clearance and background checks

In response to mandated government guidelines, for all employees to be working in office, applicants must be fully vaccinated by day of commencement.

Want to know more? Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/