Customer Support Representative

An exciting opportunity has become available to join our awesome client-interfacing team based in our Brisbane office at Eight Mile Plains. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude.

In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through to resolution. 

A positive disposition and demonstrated resilience are a must, as we work in an ever changing, fast-paced environment.

This is a Brisbane-based role. To be considered, you must be eligible to work legally in Australia on a full-time basis.

First Things First, What We Can Offer You?

• Delicious daily, free, chef prepared lunch on site
• Fully equipped, free on-site gym
• Hybrid work arrangements
• Second-to-none onboarding and product training
• Ground-breaking parental leave entitlements
• Fun team camaraderie and events
• Opportunities for growth and development
• Plus a range of other AMAZING benefits & perks!

Who Are We?

Simpro is a global leading Software-as-a-Service (SaaS) field service management solution for service, maintenance and project contractors. Simpro was founded in 2002 in Brisbane, Australia with operations in Australia, New Zealand, the United Kingdom and the United States. Simpro empowers our trade service customers to connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting.

What You'll Do

• Provide excellent phone, email, chat and ticket orientated support to our diverse range of clients, to reassure, gather information, set expectations and provide the appropriate resolutions or responses
• Take ownership of problems and be dedicated to providing solutions for our clients
• Provide input into the ongoing maintenance of our on-line support system and into the enhancement of our client support procedures
• Use our Salesforce systems for logging calls, tickets, chats and to manage escalations
• Report on client support issues and opportunities and assist in enhancing our training programs
• Contribute, question and share knowledge with internal teams for product improvement.

What You’ll Bring

• Demonstrated problem solving skills
• A high level of interpersonal abilities (we would like to hear more about these)
• An ability to work collaboratively, with a positive attitude
• Very strong attention to detail
• Willingness to get in and get the job done
• Prior experience with the suite of Simpro products would be beneficial, but not essential.

BONUS Skills

• Spanish speakers are encouraged to apply!

Core Values Required of all Simpro Employees

We are seeking someone with the right determination, attitude and Simpro compatibility. Our culture and core values are very important to us:

• We Are One Team 
• We Own It 
• We Innovate 
• We Understand
• We Care 
• We Have Fun

Simpro is an equal opportunity employer with a very supportive team environment. Visit: simprogroup.com/au/company/careers to learn more about us and our values.

*Please note, no agencies will be accepted in the recruitment of this role. We would like to take this opportunity to thank all candidates for their application.