Data Analyst

Data Analyst

• Multiple Temporary opportunity Up to 6 months, with possibility of extension
• Clerk Grade: 05/06 . The package includes a base salary range of $89,707 to $ 98,982 plus employer’s contribution to superannuation and annual leave loading.
  
• The Department of Customer Service offers flexible work arrangements

Who we are

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.
Government Technology Platforms (GTP) forms part of Digital.NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy. Our Digital Programs team within GTP is currently recruiting at scale to deliver on high profile and exciting large scale digital transformation programs.

Benefits of working for DCS

• Accrued Flexible leave
  
• Hybrid working options- flexibility to work from home and office
  
• Potential to work anywhere in NSW
  
• Generous leave entitlements including up to 14 weeks parental leave
  
• Access to health and well-being programs including Fitness Passport
  
• Competitive pay and conditions

An exciting opportunity is available in the DCS Licensing Program for Data Analyst (multiple temporary positions).

Primary purpose of the role:

Provide analysis and operational expertise to undertake migration activities to support the cleansing, mapping and extraction of licensing data for transition from existing databases to the Licence.NSW.

What is Licence.NSW:

The NSW Government’s new whole-of-government licensing system.
Licence.NSW, will provide a digital end-to-end solution for licensing administration, supporting improved customer and business outcomes for NSW. This is a Lighthouse Project within the Department of Customer Service.

To be successful in this role, you will need to:

• Undertake analysis of data and collaborate with a range of internal and external stakeholders.
  
• Support internal data remediation and have a keen eye for detail.
  
• Provide technical support to Product Teams, through detailed analysis, to deliver high-quality information.
  
• Deliver quality documentation of analysis, methodology and findings to provide insightful, easy to understand data and reporting.
  
• Identify process improvement opportunities to enhance future state outcomes through the analysis of existing data and data structures.
  
• Identify key requirements in a timely matter to support implementation, transition, and critical business needs for stakeholders.
  
• Have strong business knowledge in licensing and the Government Licensing System (GLS), and if required, the Workplace Safety Management System (WSMS).

Key Challenges:

• Delivering data migration activities in line with agreed standards and objectives, given tight deadlines.
  
• The need to address unforeseen issues, the high volume of work and the need to work independently.

What we need from you:

• A cover letter: Outlining your relevant capabilities and what you would bring to the role (maximum 1 page),
  
• Scenario: Describe a time when you worked independently using critical thinking to analyse data resulting in a recommendation or decision. What was the situation? What steps did you take? What did you consider? and What was the outcome? (maximum ½ page)
• Resume (maximum 5 pages).

Salary Grade 05/06, with the base salary for this role starting at $89,707 base plus superannuation

Closing Date: Friday 30th September 2022 at 9:59am

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via sujatha.sankarankutty@customer service.nsw.gov.au