Address
Form of workJob no: OCREQASE01
Employment type: Full Time
Location: Perth
Categories: Service Desk & IT Support
ABOUT THE ROLE
As a Desktop/Field Support Technician, you will be appointed in providing site based technical support, conducting maintenance & troubleshooting activities as part of a national Technical Service Delivery team supporting an Australian Federal Government customer (AGSVA clearance required).
As a Permanent Full time role within a Monday to Friday roster, you will work collaboratively through technical processes, engaging onsite customer to provide support for hardware, software, systems and devices to ensure business continuity and function. Roles available in Perth CBD.
Responsibilities also include:
Act upon incident and requests raised across sites, which may involve travel (company reimbursed)
Work within Azure Virtual Desktop, Windows 10 SOE - Microsoft Intune, Workstation end-of-life refresh
Provide prompt solution based support, prioritising tasks as needs arise
Data entry into ticket log system for analysis or further escalation if required
Taking part in team initiatives, mentoring and sharing of knowledge
To be successful in this role, you will bring:
Currently hold a Government Vetting Clearance; minimum of a Baseline (AGSVA Security Clearance)
Providing technical support services within an enterprise level organisation
Sound knowledge across technologies including MS products such as O365 and End User devices
Experience in use of ITSM systems (ServiceNow highly desirable)
Strong customer service focus and professional communication skills
Australian drivers’ licence and reliable car (expenses to be claimed)
ABOUT KINETIC IT
We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community. We hire for the long term and have a strong focus on training and developing our employees. Everyday our amazing 1,300+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.
The Kinetic IT Difference;
Paid parental leave, and other benefits tailored to your individual goals.
Regular fun company and social events – Sundowner, Family Fun Day, Quiz Night and End of Year Party
Vendor Exam Support, ITIL4 Training and Communities of Practise groups
Dedicated professional development reviews every 6 months, with monthly follow ups
An open and supportive culture where we respect all people and individuals
Check out more at kineticit.com.au.
HOW TO APPLY
First, check out our website Kineticit.com.au. If you like what you see then, click to ‘’ button or contact our career account on careers@kineticit.com.au and quote OCREQASE01.
Advertised: 07 Mar 2023 W. Australia Standard Time
Applications close:
