Desktop Support Engineer L1

Why work for Brennan?
At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.  

Brennan offers an excellent remuneration package and benefits including:

• An environment that embraces learning and development of all employees
• A focus on health and well-being - social club, sporting teams, health checks, poker, and trivia nights and more! 
• Discounted IT hardware and software products 
• A strong culture underpinned by values that are truly lived every day 
• Flexibility to work in the way that brings out the best in you 
• Plenty more ... 

The Role: 

As part of our continued growth, Brennan IT is seeking a dynamic, energetic and customer-facing Desktop Support Engineer (Managed Services Consultant L1) in Canberra. 

As a key member of the Managed Services team, you will be providing onsite and remote 1st-level support to our Managed Services client. This role requires the candidate to be on-site for 5 days a week in Canberra. The role requires a reasonable degree of technical skill across a broad range of areas in IT infrastructure and a good understanding of ITIL processes.

Your day-to-day responsibilities:

• Provide L1 support for service delivery teams and resolve technical issues
• Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
• Proactively managing our client's IT environments
• Conducting problem management to ensure the root cause of issues is addressed
• Take ownership of your assigned clients, and ensure we deliver excellence in customer service
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
• Maintain effective communications with your clients

What skills you will bring to the team:

• At least 2 years in a similar role is essential: Microsoft - Windows Server, O365, Windows 7-10, Active Directory, Exchange, VMWare and Virtualization support
• Ability to work autonomously
• Proven ability to work across teams, and to build and maintain effective relationships with clients and staff
• Extensive hands-on experience troubleshooting support issues across numerous enterprises is essential
• Good time management, strong analytical and problem-solving skills
• Current Microsoft certifications and working knowledge of ITSM and ITIL service management foundation.
• Experience with LAN and WAN networks would be an advantage

Desirable

• Prior experience within an outsourced service delivery environment or MSP
• Industry based technical certifications (e.g. Microsoft, Citrix, VMWare, EMC, Cisco, HP)
• ITIL certification

Note: As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check. 

Brennan IT is an equal opportunity employer.