Desktop Support Technician

An exciting 12-month contract opportunity for a highly motivated and seasoned Desktop Support Technician

Your new company 
This well-regarded organisation within the education sector is customer-centric and possesses a supportive and flexible organisational culture. An exciting opportunity currently exists for a highly motivated technical and seasoned Desktop Support Technician to join their team to work in an enterprise environment. 
Your new role 
The Desktop Support Technician at this organisation offers on-site technical assistance, including support for operating systems, mainstream and specialized software, and hardware used in teaching and research. Stationed across various sites and medical centres, the technician tackles technical issues, provides guidance, and documents solutions for desktop and audio-visual services.
Focused on delivering top-notch service, the role includes prompt and precise computing support, problem-solving, and technical counsel to the organisation's community. The technician also collaborates with vendors and IT specialists to address a spectrum of problems through direct, walk-up interactions.
As a Level 2 desktop technician, the individual will work on-site, particularly at CBD locations, supporting end-user devices. The team aims to enhance its capabilities with a professional skilled in both desktop and audio-visual support, ensuring exceptional service to the organisation’s stakeholders during business hours from 8 am to 6 pm.
What you'll need to succeed 

Teamwork: Actively supports and collaborates with team members to achieve objectives and manage projects.

Technical Expertise: Has a track record of diagnosing and fixing a wide array of issues with computers, peripherals, mobile devices, and software.

Level 2 Support: Offers in-depth technical assistance and advice to staff, VIPs, and students, particularly with AV equipment, and escalates complex issues to Level 3 support.

Customer Service: Skilled in customer engagement, especially with executive-level users, and adept at providing training and support for AV and video conferencing.

Organizational Skills: Demonstrates excellent organizational abilities along with practical troubleshooting and problem-solving skills.

Event Support: Ready to assist with event-related technical needs when necessary.

Qualifications include:

• An IT-related degree or comparable experience.
• Relevant industry certifications.

What you need to do now 
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Ravindu Tharuka on (08) 7221 41***or ***************@hays.com.au for further information.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed.

We actively encourage people from diverse backgrounds to apply. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. 
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