Dispute Resolution Officer

WHY EML?

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

Here are just some of the employee benefits we offer at EML:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counselling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you'll be part of a culture that celebrates diversity and inclusion. We're committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

THE ROLE

As part of our diverse team based in Melbourne, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

This role will pro-actively assist in the management and, where possible, early resolution of disputes, ensuring positive outcomes are maximised.

This will be a full time, permanent position based in the Melbourne CBD office, with some flexibility to work from home once training is complete.

YOUR RESPONSIBILITIES

• Attend Conciliation conferences on behalf of EML and actively participate in conciliation conference to facilitate timely resolution of disputes
• Engage with employee/employer representative prior to and after conciliation conferences about the conference process and proposed dispute resolution outcomes.
• Engage with the Case Manager and employee/employer representative regarding the history and nature of the dispute(s) and potential resolution outcomes for dispute.
• Liaise with the Dispute Resolution Team Assistant to obtain relevant claim information, arrange independent medical examinations and to obtain worker medical records as required.
• Consult with the Legal Specialist regarding any action that might impact any statutory benefits litigation, pre-litigated common law damages processes or common law damages claims currently on foot.

ABOUT YOU

• Extensive experience in workers compensation claims management, litigation processes or in alternative dispute resolution
• Demonstrated ability to engage and negotiate with various stakeholders to achieve optimal outcomes
• Strong understanding of the Accident Compensation Act 1985 (AC Act), Workplace Injury Rehabilitation and Compensation Act 2013 (WIRC Act),associated Regulations and case law
• Comprehensive knowledge of and ability to adhere to the Ministerial Guidelines as to Authorised Agent, Self-Insurer, Employer and Workers' Assistant Conduct at Conciliation Conference
• Excellent attention to detail and time management skills

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. For alternative formats to submit your application or for more information on the position, please contact Sharan Sandhu on 03 7000 0956 or at