DMAT Bookings Officer

ABOUT US
Proudly Australian, Sonic HealthPlus is now the largest provider of corporate medicine in the country. With a national network of wholly owned metropolitan and remote clinics, we deliver Occupational Health, General Practice and integrated medical, paramedical and wellness services.
ABOUT THE ROLE
We are currently seeking passionate individuals with a strong background in Customer Service to join our team in Osborne Park. A full time position is available Monday to Friday, flexibility in your hours is preferred as we operate between 5am and 4pm.
The successful candidate will demonstrate a background in customer service. Previous call centre experience is preferred but not essential, the desire to succeed with a demonstrated commitment to quality and teamwork is essential.
DUTIES
Reporting directly to the DMAT Bookings Manager, this position will be responsible for coordinating medical appointments for our client.
The responsibilities for this position include but are not limited to:

• Taking inbound calls
• Making outbound calls
• Scheduling of medical appointments
• Adhering to KPIs
• Data inputting

CANDIDATE REQUIREMENTS
The successful candidate will be well organised and have great administration skills with excellent customer service and interpersonal skills. You will also have an eye for detail and a desire to provide the best quality service. Other requirements include:

• The ability to speak with a diverse customer base via phone and email
• Well-developed communication skills with an excellent phone manner
• Understanding of Microsoft Office applications including Outlook and Excel
• Highly organised with the ability to prioritise and multi-task

WHY JOIN US?

• Access via Mitchell Freeway or bus from Glendalough Station
• Secure bicycle storage
• Onsite shower and changing facilities
• Enjoy evenings and weekends off
• Walking distance to cafes and retailers
• Great team culture
• Uniform provided
• Ongoing training and development
• Stable, reputable national healthcare provider (part of the global Sonic Healthcare)
• Paid parental leave
• Employee Rewards Program – including significant retail discounts and offers
• Numerous discounts including travel, gym membership and health insurance options
• Novated Leasing
• Discounted fees for various medical services e.g. pathology, radiology and travel health
• Employee Assistance Program
• Focus on corporate social responsibility e.g. fundraising, supporting community events

CULTURE
At Sonic HealthPlus we offer a positive workplace culture, close team networks and a supportive work environment. We encourage our employees to have an enjoyable and rewarding career with an Equal Opportunity Employer that values and encourages social and cultural diversity. We strongly encourage Aboriginal & Torres Strait Islander people to apply.
HOW TO APPLY
As part of our pre-employment process, preferred candidates must provide a National Police Clearance conducted within the last 3 months.
Short listing for this position will commence immediately. You are encouraged to apply promptly as applications will close when a suitable applicant is obtained.