Education Schemes Officer

The Education Schemes Team provide financial assistance, student support services, guidance and counselling for eligible children to help them achieve their full potential in education or career training. The team is responsible for decision making and processing of claims for clients, in line with relevant legislation and policies. They also manage work associated with in-bound phone calls, emails and client engagement. 
 

•  Assist with the administration of the Veterans' Children Education Scheme (VCES) and the Military Rehabilitation and Compensation Education and Training Scheme (MRCAETS):

o    Interpret and apply VCES and MRCAETS legislation and policy guidelines, exercising delegations appropriate to the APS3 level.
o    Approve payment of Education Allowances, Additional Tuition, and other assistance including payment of accounts.
o    Assist with the identification of cases requiring escalation.
o    Assist with the identification, investigation and preparation of submissions for the recovery of payments made in excess of entitlements.

• Provide a high level of customer service and engage with students, their families and support networks regarding the Education Schemes.  
• Participate in stakeholder engagement activities, as required.
• Assist with general administrative tasks, including preparation of statistical information, estimates of expenditure and other reports as required.
• Contribute positively to organisational change and broader objectives.

• Applicants must be an Australian citizen to apply.
• Applicants must have or the ability to gain Working with Vulnerable people registration, as per State legislation.

A merit pool will be established that may be used to fill similar positions within the next 18 months.

Successful applicants engaged into the APS will be subject to a probation period.

DVA embraces and fosters a culture that supports diversity, inclusion and respect, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and encourage applications from people with disability, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Take on a rewarding, varied, and broad career with an Australian Public Service Department that can bring balance and flexibility to your working life, while supporting you to stay connected to your community.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

The Department of Veterans’ Affairs (DVA) exists to meet the Nation’s commitment to care for our veteran and defence service community who have served Australia in times of war and conflict as well as peacetime. We do this through programs of care, compensation, commemoration, income support and Defence support services. Our aim is to ensure enhanced self-sufficiency, quality of life, financial wellbeing and community recognition for those we support.DVA is both a policy and service delivery agency. We have strong relationships with Australian ex-service organisations, the Department of Defence, the international veteran community and international veterans’ administrations.DVA’s vision is to be a responsive and flexible organisation, efficiently delivering high quality, connected services to all generations of veterans and the wider veteran community.