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SalaryThis is an Australian division of a global company who are known for their strong employee focus and a Leader in their field.
About the role
You will be the main point of contact for end user IT support and problem resolution at our client site for 5 days a week, while also providing remote support on another site. This is a onsite position located at our client site.
Responsibilities
- Manage Incident, Request and Tasks within the client sites, ServiceNow queues. Ensure SLA's and other metrics are met.
- PC/Laptop Hardware installation, setup and configuration, lifecycle replacement, problem diagnosis and resolution
- Support site LAN end-user network connectivity
- Ensure reliable operation of hardware and general site infrastructure
- General IT Troubleshooting and assistance as required on site
- IT Activity Management
- Participation in afterhours / weekend support & deployment activities as occasionally required.
Ideally qualified in an IT related discipline and you will have experience in supporting corporate IT environment technologies including PC & Laptop Hardware support, Windows 10 operating systems, Outlook, Microsoft Office and have a basic understanding of physical and logical networking in a TCP/IP based LAN.
Your attention to detail, natural curiosity, ability in problem solving, planning and priority setting coupled with a strong focus on customer service will put you in good stead for this role.
The ability to commit to regular and punctual attendance is critical.
For more information or a confidential discussion, please contact Pravin on 0282672485 quoting reference 252517.
To apply please click the 'Apply Now' button.
Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply.
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Acknowledgements
Peoplebank acknowledges the Traditional Owners and Custodians of the lands on which we work and pays our respect to Elders past, present and future.
We welcome all cultures, all religions, all colours, all beliefs, all ages, all sizes, all types, all people.
