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Form of work Would you like to use your people skills to lead a small team that assists Canberrans experiencing issues with energy and water utilities? Do you thrive in a fast-paced team environment, with an internal drive to provide outstanding client experiences?
The ACT Civil and Administrative Tribunal (ACAT) is seeking a dedicated, resilient, and enthusiastic person to perform the role of Team Leader, ACAT (Energy and Water). We are seeking someone with excellent people skills no matter who you are dealing with, a love for mentoring others to be their best, and a desire to continuously improve client service delivery.
The role will see you responsible for delivering high quality client focused registry services for ACAT’s energy and water division. The role is diverse, and one enquiry could see you assisting someone having financial difficulties, with the next involving a consumer in the middle of complex complaint with their utility. You will need to be comfortable having difficult conversations, while possessing the ability to develop and maintain important partnerships and working relationships.
Together with the Assistant Director, you will provide leadership in a small team, oversee data and information management, assist in the development and management of a new case management system, and seek to continuously improve procedures to make things work better. If this sounds like the job for you, we want to hear from you!
The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people and those who identify as LGBTIQ are encouraged to apply.
Notes: A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months. While an understanding of the Australian legal system may be useful, this is not a legal position.
How to Apply: Applicants should provide a:
Curriculum vitae
Details of two referees (one of which must be your current supervisor/manager); and
A personal pitch (the pitch is to be a maximum of two pages). In your personal pitch, please explain why you are the best person for the job and how you meet the Professional / Technical Skills and Knowledge, and Behavioural Capabilities; outlined in the “What you require” section of the Position Description. Specific examples should be provided where appropriate.
Applications should be submitted via the Apply Now button below.
