Enrolment Processing And Contact Centre Officer

Be responsible for entering and processing student enrolments and taking high volume calls.

• Post-Secondary Education
• Supportive team environment
• Full-time hours, Monday - Friday

COMPANY:

Delivering accredited courses designed to help adults complete their secondary education and educational short courses.

ROLE:

The Enrolment Processing and Contact Centre Officer is a member of the Student Administration Team. The Customer Service Enrolment Officer will be responsible for entering and processing student enrolments, whilst also taking payments for courses over the phone and answering any queries they may have.

RESPONSIBILITIES:

• Undertake the enrolment of all student categories into the Student Management System within required timeframes.
• Taking high volume of calls from prospect students, making cash payments and answering any queries they have.
• Build a profile for the different categories of enrolments to aid accurate processing.
• Maintain accurate student files and case records, data entry, and ensure timely identification and logging of issues in accordance with standards, policies and procedures.
• Process student enrolments including accredited and short courses enrolments.
• Amendment to enrolments into the Student Management System, including adding subjects.
• Filing manual application forms.

ABOUT YOU:

• Demonstrated customer service or call centre experience.
• Excellent communication skills.
• Experience with Student Management Systems is preferred but not essential.
• Ability to pick up systems fast and hit the ground running.
• Prior experience in Higher Education is desirable with an understanding of the industry.
• The ability to handle a high volume of enrolments and phone calls.
• Motivated with strong attention to detail.
• Must be double vaccinated.

Benefits:

• On the job training provided.
• Campus located close to public transport.
• Work as part of a collaborative and supportive team environment.

Culture:
The University is committed to providing a diverse, inclusive and respectful working environment for all staff.

The Next Step:

To be successful you must be willing to apply and pass a Victorian Working with Children's Check and National Police Check. If you meet the brief of this role and are keen to proceed, please click on the APPLY button or contact Nicole on for a confidential discussion. Further information will be provided to shortlisted candidates.

Ref #NB69361

Dixon Appointments is committed to being a diversity confident recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume, and please let us know if you require any reasonable adjustments should you be contacted for an interview.

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