Address
Form of work Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
About us
Sentral is a web-based software solution that seamlessly manages school administration, student data and so much more. The tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 3,000 schools across Australia.
We are part of one of the largest payment & software providers in the world, Global Payments, headquartered in Atlanta, USA. The Global Payments AU/NZ family consists of leading service providers including Ezidebit, eWAY, and Storman Software.
About the role
As an Enterprise Contract Manager you will be responsible for managing a select portfolio of strategic customer relationships. Key to your success will be your ability to establish and maintain a trusted partner relationship with all nominated customers and successfully deliver the contractual terms and obligations.
Other key areas of responsibility will include:
Manage a portfolio of Customers to grow solid relationships and develop strategic plans, and goal alignment;
Work in collaboration & consultation with internal teams to champion customers and provide Promote the brand and solution values;
Identify opportunities and coordinate with the broader Strategic Contract team to deliver services;
Assist in the renewal and extension of existing contracts;
Build and grow a pipeline of billable project services to customers;
Responsibility for the resolution of key escalated items within contract/account;
Provide Service Delivery functions where required.
About you
You will be a motivated self-starter with proven success in managing enterprise accounts. You thrive working in a fast-paced environment and have outstanding commercial vision and business acumen. You have exceptional communication skills and a consultative approach in addressing customer needs.
You have a passion for technology and may already be working in enterprise software/SaaS, CRM solution or FinTech. You will also bring:
3+ years of experience in an Account Manager, Contract Manager or similar roles;
Excellent Planning and Organisational skills;
Experience in successfully managing Enterprise accounts incorporating development and implementation projects and services;
Experience with change management techniques;
Strong negotiation, communication and influencing skills with evidence of engaging successfully with senior (CIO, COO level) leaders and stakeholders;
An ability to articulate complex scenarios clearly;
Strong analytical skills and ability to provide strategic insights for continual performance improvements.
Please note, applicants must also have:
Full working rights in Australia
Ability to obtain a Working with Children Check
Ability to obtain an Australian Federal Police Check
Culture and benefits
In addition to a diverse and inclusive culture, some of our benefits include:
Flexible working environment with a mix of in-office and remote working;
Regular social events, from paint & sip to games night there is something for everyone;
Birthday leave (a day off to celebrate your birthday!);
12 weeks paid parental leave, 2 weeks paid secondary carers leave;
Reward and Recognition Programs such as Shout Out Awards – recognising our people that go above and beyond and make a difference to our customers;
Employee Stock Purchase Plan available to all team members;
A MyCoach (EAP) program to support your health and wellbeing .
To Apply
For a confidential discussion about the position please contact Kristy Ward 0424 217 575 or alternatively apply now.
We respectfully ask that no recruitment agencies contact us regarding this position.
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
