Enterprise Support Specialist

Canva

To empower everyone in the world to design anything and publish anywhere

With an integrated marketplace that has both free and paid stock photography, fonts, illustrations, and thousands of templates; a paid subscription that offers the ability to set up a brand kit so users can save their brand colours, fonts and assets, and ensure consistency across their designs; and a print service that gives our users the ability to produce professional prints in a variety of formats and sizes, delivered straight to their doorstep - Canva is disrupting the way we design.

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

• 🤝Relationship Building and Management
  

  Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals

• 💼Account Retention and Expansion
  

  Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

• 💬Customer Query Handling
  

  Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

• 👥Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• ✅Prioritization
  

  Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

• 🛎Service orientation
  

  Actively seeks and develops strategies to help key stakeholders